By signing up, you agree to receive important transaction emails regarding the status of your account. During signup, there is a “Subscribe” checkbox that will opt you in to additional marketing, informational and promotional emails. If you select this option during the signup process, you agree to allow us to send you these email newsletter updates. You can unsubscribe from our email newsletter at any time after the first email has been received.
Please take time to read this policy, and our other published policies, as they protect you and us.
Goose Moose is an Irish registered company and our registered office is Shankill, Co. Dublin, our VAT Registration Number is IE9348571P and we are the owner of the website and the expressions “we”, “us”, “our” and ‘goosemoose’ mean goosemoose.
These Conditions do not affect your statutory rights.
1.1 Our display of products on our website is an invitation and not an offer to sell those goods to you. Therefore, nothing on our website constitutes an offer to sell any product shown. Any order you place on our website is an offer to Goosemoose to sell you the product ordered. Your offer will remain open until you withdraw it in accordance with condition 7 or it is accepted by us. We will not have made a contract with you unless and until we accept your offer.
1.2 We may accept your offer by posting an order to you, in which case our contract for the sale of the product(s) is formed when we dispatch the product(s) to you. When this happens we will confirm our acceptance by sending you an email. This confirmation email will be sent to the email address provided by you and will detail products ordered, price (including VAT and delivery cost), payment information, our contact information and your cancellation rights. You must check all details in this confirmation email are correct and contact us as soon as possible if any details are incorrect.
1.3 We may decline to sell any product you ordered without liability to you. If we decline your order we will send you an email explaining our reason(s). Without limiting the foregoing, we will decline to sell products where they are not available or where we believe the order in being placed in breach of these Conditions or any other of our published terms and conditions.
2.1 When placing an order you agree that any and all information given is accurate and complete.
2.2 All orders are subject to acceptance and product availability. Acknowledgement of your order is not a guarantee by us of the availability of the products. If we are unable to supply the goods, we will inform you of this as soon as possible. We may provide a refund if you have already paid for the product(s).
2.3 If you enter a correct email address when ordering products we may send you an order acknowledgement email and order update email(s). These are not order confirmation or order acceptance from us. However, please let us know without delay if any details in these emails are incorrect.
2.4 Unless we have notified you that we do not accept your order or you have cancelled it, your order will only be accepted by us when we send a confirmation email to you when we dispatch the products to be delivered to the address you have given us (‘Dispatch Confirmation’) which shall create a contract which is subject to these Conditions. It is only at this stage the contract between you and us is created, even though we may have debited your card or we have sent acknowledging e-mails. The date of the contract shall be the date on which we issue the Dispatch Confirmation. The contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Dispatch Confirmation. Should an error occur that results in the goods described on our website not being the goods actually available for sale, your order will not be or have been accepted. We may ask you whether you wish to purchase other goods we may have available or the goods which may have been dispatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled and any incorrect goods dispatched should be returned to us for refund. The contract will be formed at the place of dispatch of the products. All orders that you place on this website will be subject to acceptance in accordance with this clause 2.4.
2.5 If you receive an acknowledgement email or Dispatch Confirmation for an order which you did not place, or if the details in the acknowledgement email or Dispatch Confirmation do not match the order which you placed, please email us immediately at firstname.lastname@example.org to cancel the order or correct the details.
3.1 The price of our products and delivery charges will be as quoted on our website from time to time, except in cases of obvious error. We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the goods at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.
3.2 The prices of our products displayed on our website and any newsletter or advertisement are in Euro (unless otherwise stated) and are inclusive of VAT but do not include packaging and delivery charges. You will be charged the current price for buying goods from our website at the date you placed the order. Packaging and delivery charges will be added to the total amount payable by you when you make an order.
3.3 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
3.4 If the rate of VAT changes between the date of your order and the date of Dispatch Confirmation, we may adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.
3.5 Payment may be made by any one of the methods indicated on our website. Payment must be made in Euro (unless otherwise stated on our website). Payment by credit card or debit card is subject to authorisation by the card issuer when the order is placed. If such authorisation is refused, we will not be liable for any delay or non-delivery of the products and our contract will be deemed to be cancelled.
3.6 Discount vouchers, codes and offers cannot be used on sale products. Special offers advertised on our website may be subject to additional terms and conditions.
4.1 The choice and manner of packing of your order shall be at our sole discretion. The appropriate packaging charge will be added to the cost of your order at checkout. No liability shall be accepted for failure to pack to any particular standard, or against any particular risk unless the requirement for such packing is specifically brought to our attention, accepted in writing by us and paid for in full by you.
5.1 Delivery charges are set out in our Delivery statement. The appropriate delivery charge will be added to the cost of your order at checkout.
5.2 Dispatch and delivery estimates are only estimates and they are not guaranteed dispatch and delivery times and should not be relied upon as such.
5.3 We use standard mail for the delivery of orders. Some orders will not fit in a domestic letterbox. These orders generally require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person to whom the order is addressed. If no one is available to accept the delivery you should receive a card to advise that a delivery has been attempted.
5.4 If your delivery address is outside Ireland you may have to pay import duties and taxes, which are levied once the shipment reaches your country. You must meet any additional charges for customs clearance. Customs policies vary from country to country. Please contact your local customs office for further information.
6.1 You will own the products and assume all risks at the time they are dispatched to you. Until then, they will remain Goosemoose’s property.
7.1 If you would like to return any or all of your order you may do so within 28 days of your receipt of your order, provided the goods are unused, unopened and in their original packaging and accompanied with the returns form. We will refund the amount you paid for the product(s) or offer an exchange or credit note, whichever you prefer, within 30 days of receipt of the returned goods.
7.2 If the goods you receive are not what you ordered or are a different quantity to that stated on your order form, we will make good any shortage or non-delivery provided you inform us of this by email at email@example.com within 10 days of your receipt of the goods.
7.3 If the goods you receive are damaged or defective we may replace or repair the damaged or defective goods, or refund the amount you paid for the goods. Please notify us of this by email at firstname.lastname@example.org within 10 days of your receipt of the goods.
7.4 Please return products via your local postal service, in fully re saleable condition in their original packaging, with any seals or wrapping intact, to 29 Cherrington Road, Shankill, Co. Dublin. Please complete returns form. Please retain your proof of posting until you have received your refund. Items returned by post can take up to 10 working days to reach us once you have posted the parcel.
7.5 If the goods are returned because they are not what you ordered or are damaged or defective, or are a different quantity to that stated on your order form we will refund the postage cost of returning the goods at the standard postage rate at that time. In all other cases, you will be responsible for all costs for returning goods.
8.1 We reserve the right to terminate our contract with you and to suspend or terminate your access to our website immediately and without notice where you:-
(a) fail to make payment to us when due; (b) breach any of these Conditions or our other published policies; (c) when requested by us to do so, you fail to provide within a reasonable time, sufficient information to allow us to confirm the accuracy and validity of information you provide.
8.2 Termination of our contract will be without prejudice to any claim that either of us may have against the other arising out of our contract prior to termination and to any provision which is expressed to survive, or apply at, termination.
8.3 Should you breach any of these Conditions or we incur any loss, damage or liability due to your use of our website you agree to indemnify us and keep us indemnified and hold us, our officers, employees and contractors harmless from and against any and all damages, claims, liabilities, penalties, costs, losses and/or other expenses (including without limitation reasonable legal fees and costs) incurred or suffered by us.
9.1 We have taken great care to provide accurate product images for each product for sale on our website. However, because of a number of factors such as Internet browsers, screen resolution, colour contrast etc. we cannot be held responsible for any difference in colour between the screen image and the actual product.
9.2 In no circumstances will our liability to you in connection with any order exceed the total price charged for the relevant goods.
9.3 All warranties, terms or conditions implied by statute, common law, custom, course of dealing or otherwise are hereby excluded to the fullest extent permitted by law. This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
9.4 We accept no liability for any special or indirect loss, consequential loss, loss of data, loss of income or profit, economic loss, loss of goodwill or reputation, loss or damage to property (to the extent permitted by law) and/or loss from claims of third parties arising out of the use of our website or for any products or services purchased via our website.
9.5 No advice or information obtained through our website creates any warranty not expressly stated herein. We will not be liable for any loss or damage that may arise in any way from any action, decision, omission or communication connected with your use of the website or any of the information, software, products or services contained in or obtained from any part of the website.
10.1 We shall not be liable for any breach of these Conditions caused by circumstances beyond our control.
10.2 If you access and use our website from outside the Republic of Ireland you are responsible for compliance with the laws in your home country. Accessing this website from countries where such access or the contents of our website are illegal is prohibited.
10.3 All notices, demands, requests, consents and other communications that either of us is required or entitled to give or make to the other under these Conditions must be in writing and in the English language.
10.4 A person or entity who is not expressly a party to these Conditions or our contract shall not benefit from or have any rights under or in connection with them under statute or otherwise, and therefore shall have no right to enforce any term of the contract or these Conditions.
10.5 We may assign the contract or any part of it to any person, firm or company. You do not have a corresponding right.
10.6 These Conditions represent the entire agreement between us relating to the purchase, sale and supply of products to you and supersede all prior discussions, correspondence, agreements, arrangements, undertakings and understandings between us relating to the subject matter.
10.7 If you breach these Conditions and we do not take any action, that will not affect our ability to rely on these Conditions later.
10.8 The rights and remedies provided in these Conditions are cumulative and not exclusive of any rights or remedies provided by law.
10.9 No waiver, alteration, variation or addition to the Conditions shall be effective unless made and agreed in writing by Goosemoose.
10.10 If any provision of these Conditions is found to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions of these Conditions, which shall remain in full force and effect.
10.11 These Conditions and our contract shall be governed and construed according to the laws of Ireland. By ordering products you irrevocably agree the Courts of Ireland are to have exclusive jurisdiction to settle any dispute arising out of or in connection with these Conditions and our contract and, for such purposes, you irrevocably submit to the exclusive jurisdiction of the Irish courts.
11.1 If you have an order query, comments, compliments or complaints please e-mail us at email@example.com or contact us by telephone on +353 (01) 272 7102 during normal business hours.